Return & Refund Policy

Last Updated: January 2026

At Blinds Dubai Shop, customer satisfaction is our top priority. Please review our Return & Refund Policy carefully before placing your order.

Custom-Made Products

All our blinds, curtains, and window treatments are made to order based on your selected design, fabric, measurements, and specifications.

🚫 Custom-made items are non-returnable and non-refundable once the order has been confirmed, except in cases of manufacturing defects or incorrect items delivered.

Eligible Returns

We accept returns or offer resolutions only under the following conditions:

• You received a damaged or defective product
• You received the wrong item, design, or size due to our error

Return Conditions

To qualify for a return or refund:

• The issue must be reported within 48 hours of delivery or installation
• The product must be unused and in its original condition
• Proof of purchase (invoice or order number) must be provided

Refund Process

• Once your request is reviewed and approved, refunds will be processed within 7–14 working days
• Refunds will be issued via the original payment method
• Any installation, delivery, or service charges are non-refundable

Exchange Policy

In eligible cases, we may offer a replacement, repair, or correction instead of a refund, depending on the situation.

Cancellation Policy

• Orders can be cancelled within 24 hours of confirmation
• Orders that have already entered production cannot be cancelled or modified

Delivery Disclaimer

While we strive to meet estimated timelines, The Blinds Dubai is not responsible for delays caused by:

• Third-party courier services
• Weather conditions
• Supply chain disruptions or unforeseen circumstances

Contact for Returns & Refunds

If you would like to request a return, refund, or report an issue, please contact us:

📧 info@theblindsdubai.ae
📞 +971554722980
📍 Al Quoz First Near BMW Showroom, Dubai
🌐 www.theblindsdubai.ae